Responsible for receiving, taking into account, and handling all customer calls, emails, and chat requests.
Ensures quality customer service by attending to and promptly resolving customer complaints or feedback/reviews.
Outbound Calls: Actively engage with customers to learn about their needs and to address their queries for customer feedback and reviews to improve metrics.
Keep records of customer interactions & feedback management within Excel files.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and average response time.
Requirements
Average Daily Number of Calls - 90 Calls / 3.00Hrs Handling Time.
Monthly Feedback/Review Target: 130
On-time Completion of Tasks and Customer Queries.
Competencies:
Any graduate with excellent oral and written English communication.
Effectively speaks, writes, and presents clearly with persuasion.
Experience - 3+ Years in the same field (e-commerce background would be an added advantage).
Good Knowledge of MS Excel.
Basic knowledge to operate eCommerce portals like Amazon.
Languages - English & Hindi. Any South Indian Language would be an added advantage.
