Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces.
We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online
marketplaces.
We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country.
Website: www.onsitego.com
Responsibilities:-
- Performs end to end coordination with service centers, service Engg & customers
- Regularly updates CRM platform
- Prompt in providing updates to customer
- Captures customer queries / complaints and provide appropriate solutions and alternatives with the within the timeframe and follow-up to ensure resolution
- Handling demanding customers, escalations from management hierarchy.
- Co-ordinate effectively & timely with all concerned departments to ensure proper flow of communication.
- Ensure effective use of CRM practices, provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Identify and assess customer needs to achieve satisfaction.
- People Management
Desired candidate profile:-
- Should have relevant experience of working in a service center or similar process from consumer durable industry / after sales service industry
- Basic technical knowledge of the spare parts and appliances
- Aptitude for fast and adaptive learning.
- Willing to learn and apply my knowledge to practical situations.
- Possess problem-solving techniques and ability to work in groups and independently.
- Keeps oneself updated with the company product offerings, processes etc.
