Onsitego is India’s leading device care and after-sales service company, trusted by millions of customers to protect and repair their electronics and home appliances. With a nationwide network of 3,000+ service centers, partnerships with 10,000+ retail partners, and 500+ corporate clients, we operate at massive scale across the country.
We offer Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services, delivering seamless, technology-enabled customer experiences through a team of 2,500+ employees. Our strong customer-first culture has earned us one of the highest NPS scores in the after-sales industry.
Driven by our mission to deliver consistent “WOW” experiences, we are building India’s service backbone. If you want to solve real problems and create impact at scale, Onsitego is the place to be.
Job Title : Assistant Manager - Strategy
Department : CEO’s Office
Location : Andheri East, Mumbai
Reporting To : CEO
Reportees : Nil
Job Purpose:
Serve as a strategic thought partner to the founder of Onsitego & Qdigi, enabling high-stakes decision-making through rigorous research, data analytics, and structured problem-solving. The role translates complex data and ambiguous business questions into clear, actionable insights for the CEO, while also owning and driving select, high-impact strategic initiatives across the organization.
Responsibilities:
Data Analysis & Decision Support
- Analyze large, complex datasets to surface insights that directly inform strategic and operational decisions at the leadership level
- Build hypothesis-driven analyses to evaluate trade-offs, quantify risks, and identify growth opportunities
- Define, track, and interpret key business KPIs across Operations, Marketing, Finance and HR, highlighting implications and recommended actions for leadership
Structured Problem Solving & Research
- Frame ambiguous, high-impact business questions into structured problem statements and analytical approaches
- Conduct primary and secondary research to develop market intelligence, competitive insights, and industry perspectives that guide strategic choices
- Assess existing and potential new business lines using data-backed evaluation models, scenario analysis, and financial frameworks to support investment and prioritization decisions
Executive Communication & Storytelling
- Synthesize complex analyses into clear, concise, executive-ready insights tailored for the CEO and senior leadership
- Develop high-quality presentations and narratives that clearly articulate context, insights, options, and recommendations
- Ensure all outputs are logically structured, visually compelling, and focused on enabling fast, confident decision-making
Strategy Execution & Program Management
- Translate strategic priorities into actionable initiatives with clearly defined objectives, milestones, owners, and success metrics
- Build business cases and execution plans to support strategic initiatives and cross-functional programs
- Program-manage high-impact, cross-functional initiatives, proactively tracking progress, identifying risks or slippages, and driving course correction
- Provide crisp, data-backed updates to the CEO and leadership team, ensuring visibility, alignment, and momentum on priority initiatives
Desired candidate profile:
Must Have Skills
- Strong quantitative and analytical skills with high comfort in working with numbers
- Ability to convert raw data into actionable business insights and work with imperfect data to make reasoned recommendations
- Excellent structured thinking and problem-solving capabilities
- High ownership mindset: comfortable driving work without formal authority; Bias towards action and closure and not just analysis
- Strong data presentation and storytelling skills for senior stakeholders
- Advanced proficiency in Microsoft Excel and PowerPoint
Good to Have
- Experience working with metrics such as NPS, customer funnels, pricing, cohorts, or operational KPIs
- Exposure to data science, business analytics, or strategy analytics roles
- Hands-on experience with SQL, Python, R, or BI tools (Power BI, Tableau, Looker, etc.)
Background Preference
- 2–5 years of experience in driving strategic projects, business analytics, consulting, business or CEO’s Office roles
- CA or Tier 1 / Tier 2 MBA with strong analytical pre-MBA background (engineering, data, analytics)
Experience: 2-5 years
Qualification: B.Tech / Bachelor degree in Data Science / MBA /CA
Why is this role exciting?
- You see up close how a founder operates. That’s 10 years of learning compressed into a couple of years.
- You will also -
- Directly influence company-level strategy and decision-making.
- Work closely with the CEO on high-impact initiatives.
- Gain broad exposure across the business and accelerated career development.
- Own complex, ambiguous problems with real autonomy.
- Build a powerful internal network and executive-level skill set.
