Role Summary:
Responsible for managing end-to-end enterprise service operations, including bulk device diagnosis, service coordination, customer communication, and internal stakeholder follow-ups to ensure timely and efficient case closures.
Key Responsibilities:
- Coordinate bulk diagnosis and QC reporting for enterprise laptops (~100 devices/month) and share reports with the sales team.
- Act as the primary point of contact for enterprise service cases (pickup and onsite).
- Coordinate with logistics for device pickup and delivery.
- Follow up with service centers for estimates, repair status, and closures.
- Ensure regular communication with enterprise customers and partners via calls and emails.
- Coordinate onsite service requests with service centers.
- Manage BER cases, including depreciation follow-ups and replacement coordination.
- Liaise with finance for timely repair payments and PO release for replacements.
- Support sales and enterprise partners through regular coordination and site visits.
Skills & Experience:
- 1–3 years of experience in service operations or enterprise support.
- Strong coordination, follow-up, and communication skills.
- Ability to manage high-volume service cases efficiently.
- Basic proficiency in Excel and reporting.
